Service Agreement Standard Terms.

Services provided by Forever Growing Therapy

At Forever Growing Therapy we will help you with your goals in your home, school, community, clinic or other location we discuss and agree upon with you.

At Forever Growing Therapy we provide:

• Occupational Therapy (OT): to help people develop, recover, or maintain function in daily living skills through assessment and therapy
• Therapy Assistance (TA): support therapists by implementing supervised therapy plans, working directly with participants to carry out prescribed activities

Changing the Agreement

If you want to change this agreement, please talk to your OT at Forever Growing Therapy.

If you or Forever Growing Therapy need this agreement to end, you need to give 4 weeks’ notice. You can change or cancel your child’s services at any time. Contact support@forevergrowingtherapy.com

If this agreement is broken by you or Forever Growing Therapy, the 4 weeks’ notice will not apply.

NDIS Goals

Forever Growing Therapy is required by the NDIS to provide services according to Participant Goals and Approved Supports as stated on the Participant’s NDIS Plan.

To do this we request a copy of the Plan, Approved Supports, and Budget for the agreed supports to be provided by Forever Growing Therapy.

Following assessment or review, we will create therapeutic goals with you based on this.

Reporting

Forever Growing Therapy will write a report about your OT and TA sessions for the NDIS before the end of your plan year. We will claim for the time spent on your report from your NDIS Plan.

If you need the report earlier than planned, discuss this with your OT.

Plan Review and Plan Continuations

Forever Growing Therapy will write a report on your child’s progress at least every 12 months. This will be an Occupational Therapy (OT) Summary Report or an NDIS Plan Review Report. Your child’s OT will call you 4 months before the end of their NDIS plan to start this process.

If you are accepting an NDIS offer for a Plan Continuation of your child’s plan (Rollover) please let your OT know as that may change the type of report they write.

When we write reports on your child, we will email them to you and to anyone else you nominate.

Note: NDIS Review Reports are emailed to Parent, NDIA, Local Area Coordinator and Support Coordinator.

Cancellation Policy

If you cannot come to a session, you need to advise Forever Growing Therapy 2 business days before the session to cancel.

If you don’t notify us with 2 business days’ notice, we will claim the cost of the session to your NDIS Plan.

Please do not attend appointments when you or your child are sick.

Please text your child’s OT or AHA directly.

100% of the fee will be charged if you fail to attend an appointment without notice.

Travel

Travel time and kilometers apply to appointments. We aim to keep any travel costs to a minimum and will aim to share costs fairly between participants where possible.

If your OT or TA drives to you for sessions, travel time, road tolls, parking fees and car running costs will be claimed from your NDIS Plan.

All charges are as per the NDIS Pricing Arrangements and Price Limits.

Payment Terms

Forever Growing Therapy will claim for services including (but not limited to):

• Therapy sessions
• Note writing
• Phone calls, Emails and other communications
• Report writing
• Making tailored resources for the Participant
• Travel costs, including car running costs

Fees

For NDIS related work, fees are charged as per the NDIS Pricing Arrangements and Price Limits.

Other fees may be charged depending where a tailored service has been provided.

All proposed fee charges will be communicated in advance of provision of a service.

Where there is a need for variation, fees will be communicated before commencement of service.

Invoices

Forever Growing Therapy will email you an invoice immediately after a session.

Payment is required at time of service or prior.

If you have not paid your invoice, we will send you reminders.

If you are unable to pay your invoice, we will pause OT until payment is finalised.

If you have a Plan Manager, we will email Invoices to your Plan Manager.

If you are Self-Managing, we will email invoices to you.

Quality Assurance

All Forever Growing Therapy Occupational Therapist’s are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and the Quality and Safeguards Commission as OT’s.

Forever Growing Therapy follows Policies, Processes and laws that make sure we work in a high quality and safe way.

Complaints

To make a complaint, you can talk to Anna Thompson or send an email or text, which we will action immediately, on receipt.

We take complaints seriously. Forever Growing Therapy will review all complaints made and will work with you to work towards a solution.

Refer also to our Feedback Complaints Incidents Policy

Privacy

Refer to our Privacy Policy

Liability Waiver

From time to time and depending on the Participant’s therapy plan there may be programs or places visited that the Participant is involved in, where there could be an increased level of risk. In any activity there are general physical and psychological risks involved. All due care will always be taken.

Refer to our Liability Waiver

Responsibilities of Forever Growing Therapy and Participants (and Parents/Carers)

We agree to:

• Treat each other with courtesy, respect and communicate openly and honestly in a timely manner.
• Protect each other’s privacy and confidential information, including not post photos or videos of consultations on social media without express permission of Forever Growing Therapy and Parent/Carer.
• Work together on decisions about how supports are provided and abide by the Forever Growing Therapy Fee Schedule.
• Review services regularly so they remain relevant and effective.
• Give as much notice as possible for appointment cancellations.
• Listen to each other’s feedback and resolve problems quickly.
• Give each other maximum possible notice to end the Service Agreement.
• Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and be honest, transparent and timely in financial matters including issuing statements to Participants upon request.

Consent

In engaging Forever Growing Therapy, I confirm that I understand and agree to the following:

• I am responsible for payment of my account at the conclusion of each therapy session
• If payments become in arrears and I have not come to an alternative arrangement with Forever Growing Therapy, I understand that the Participant’s therapy will cease immediately
• I am aware of the cancellation policy